MASTER SERVICES AGREEMENT
Last Updated: March 05, 2026
This Master Service Agreement, any applicable Order Forms, Exhibits, and/or Addenda hereto (collectively, the “Agreement”) is a legal agreement between you (“Client”) and Company (defined below) to purchase access to the Company Platforms (defined below) and the related subscription services and other services that Company may provide to Client in an Order Form (defined below) (collectively, the “Services”). This Agreement governs the use of the Services Company provides to you. Capitalized terms used but not defined herein shall have the meanings ascribed to them in any applicable Order Form.
“Company” means Fullsteam Software Holdings LLC DBA Cultivate, a subsidiary of Fullsteam Operations LLC.
“Order Form” means a separate ordering agreement (including but not limited to a statement of work, proposal, or change order), or page on the Site pursuant to which Client purchases Services.
“Company Platforms” means collectively and individually, https://cultivatesystems.com/ and any of their subdomains (collectively, the “Site”) and any websites, platforms, exchanges, successor platforms and exchanges, software, hardware, portals, applications, and Application Programming Interfaces (“API”s), programs, components, functions, screen designs, reporting data, and report formats owned or operated by Company and all updates, upgrades, and other derivative works, releases, fixes, patches, etc. related to the software that Company develops, deploys, or makes available to Client during the Term of this Agreement, as they may be modified, relocated and/or redirected from time to time, to receive, or review data and results of the Services.
BY ACCESSING OR USING THE SERVICES OR ENTERING INTO AN ORDER FORM HEREUNDER, YOU REPRESENT THAT YOU ARE AUTHORIZED TO ACCEPT THIS AGREEMENT ON CLIENT’S BEHALF, AND YOU ACCEPT THE TERMS AND CONDITIONS OF THIS AGREEMENT AND THE TERMS AND CONDITIONS OF COMPANY’S PRIVACY POLICY. IF YOU DO NOT ACCEPT ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT OR ARE NOT AUTHORIZED TO ACCEPT THIS AGREEMENT ON CLIENT’S BEHALF, THEN YOU ARE NOT AUTHORIZED TO AND ARE PROHIBITED FROM ACCESSING THE SERVICES. THE SERVICES ARE OFFERED AND AVAILABLE TO USERS WHO ARE EIGHTEEN (18) YEARS OF AGE OR OLDER. BY USING THE SERVICES, YOU REPRESENT AND WARRANT THAT YOU ARE OF LEGAL AGE TO FORM A BINDING CONTRACT WITH COMPANY AND MEET ALL OF THE FOREGOING ELIGIBILITY REQUIREMENTS. IF YOU DO NOT MEET ALL OF THESE REQUIREMENTS, YOU MUST NOT ACCESS OR USE THE SERVICES.
In the event there is any conflict between the terms and conditions in this Master Service Agreement and the terms and conditions in any applicable Order Form, the terms of the Order Form shall prevail.
The “Effective Date” of this Agreement is the date which is the earlier of (a) Client’s initial access to the Services through any online provisioning, registration, or order process, or (b) the effective date of the first Order Form. This Agreement governs Client’s initial purchase of Services on the Effective Date as well as any future purchases made by Client that reference this Agreement.
1. SERVICES AND TERMS.
1.1. Grant of Access. Subject to the terms and conditions of this Agreement, the Company grants to Client a limited, non-exclusive, revocable, non-transferable, and non-sublicensable right for Client’s authorized employees, agents, representatives, consultants, and contractors (“Authorized Users” or “User”) to access and use the Services described in an applicable Order Form during the Term of the Order Form for Client’s internal business purposes only in accordance with the Documentation (as defined below) and, if the Client is a franchisor and Client is specifically permitted in the applicable Order Form, to sub-license the Services to its franchisees and their respective employees, contractors, agents, and affiliates (the “Franchisees”), for the same business and no other purpose whatsoever. The Services may allow Client to designate different types of Authorized Users, which may have different pricing, functionality, and use restrictions, as described on the Site, in the Documentation, or in the applicable Order Form. Each Authorized User must keep its login credentials confidential and not share them with anyone else. Client is responsible for its Authorized Users’ compliance with this Agreement and actions taken through their accounts. This Agreement does not permit access to the Services by persons who are not Authorized Users.
1.2. Reservation of Rights. Access to the Services is provided on a limited term and Services basis. All rights not specifically granted to Client hereunder are reserved by Company. Nothing herein shall prevent the Company from promoting, providing, licensing, sub-licensing or subcontracting the Services or providing the Services to other parties. Client shall promptly notify Company of any determination, discovery, or notification that any person or entity is or may be misusing or infringing the Services, including without limitation if it becomes aware of any compromise of its Authorized Users’ login credentials.
1.3. Professional Service Deliverables. All work product, customizations, improvements, and/or enhancements to the Services performed by Company for Client pursuant to this Agreement or as identified on any separate Order Form executed by the parties (collectively, “Professional Service Deliverables”), shall be owned exclusively by Company, unless otherwise provided in the corresponding Order Form. If, by operation of law or otherwise, any Professional Service Deliverables are not owned exclusively by Company immediately upon creation thereof, Client agrees to assign, and hereby irrevocably assigns, to the Company exclusive ownership of such Professional Service Deliverables and expressly disclaims any ownership rights thereto. Client will cooperate with the Company to confirm and/or execute such assignments and Company’s ownership of Professional Service Deliverables.
1.4. Feedback. If Client provides the Company with feedback or suggestions regarding the Services (“Feedback”), Company may use Feedback without restriction or obligation. In addition, Client hereby irrevocably assigns ownership of any and all Feedback to Company and will cooperate with Company to confirm and/or execute such assignments and Company ownership of Feedback.
1.5. Anonymized Data. As between Client and Company, Company owns all rights, title, and interest in and to information which does not relate to an identified or identifiable natural person, or personal information rendered anonymous in such a manner that the natural person is not or no longer is identifiable (“Anonymized Data”). Accordingly, Company may, during the Term and thereafter, use, display, transmit, modify and prepare derivative works of Anonymized Data in any media for any lawful purpose, including maintaining and improving the Services.
1.6. Third-Party Providers. Client’s use of any platform, add-on, service, code (including open source) or product not provided by Company that Client chooses to integrate or enable for use with the Services (“Third-Party Provider”) shall be subject to the terms and conditions of Client’s agreement with such third party, and Client is solely responsible for its compliance with such terms and conditions. Client acknowledges that Company does not control, is not responsible for, and will not be liable in any way for Client’s use of any Third-Party Provider or any damage or loss resulting from Client’s access to, use of, or interaction with, any Third-Party Providers. Client further acknowledges that any Client data loss, downtime or periodic unavailability of the Services due to Third-Party Providers’ system maintenance, upgrades, or any other reason is outside of Company’s control. The foregoing does not exclude or limit Client’s right to pursue any remedies directly against a Third-Party Provider.
1.7. Documentation. Subject to the terms and conditions of this Agreement, Company grants to Client a limited, non-exclusive, non-transferable, revocable, and non-sublicensable right and license to use and make copies of the usage guidelines and standard technical documentation for the Services as may be provided or made available online or in writing by the Company (“Documentation”). Documentation is for Client’s internal use only, for archival purposes, and for training and education of Authorized Users, provided that all proprietary notices of the Company and its licensors, if any, are reproduced and retained. Company reserves the right to modify the Documentation in Company’s sole determination without prior notice to Client.
2. PROHIBITIONS.
Use of and access to the Services is permitted only by Client and its Authorized Users. Under no circumstances may Client or any Authorized User modify, decompile, reverse compile, disassemble, reverse engineer, decrypt, or otherwise seek to recreate the source code of the Services, modify or adapt the Services in any way, use the Services to create a derivative work, or grant any other person or entity the right or access to do so, without the Company’s advance written consent. Except as expressly authorized by this Agreement, and without limiting the foregoing, Client and Authorized Users represent and warrant that they will not (a) modify, copy, duplicate, reproduce, unbundle, license, sublicense, sell, assign, transfer, display, distribute, lend, rent, lease, sublease, or make available the Services or any portion thereof to any third party; (b) provide, transmit, disclose, divulge, or make available to, or permit use of the Services by, any third party or entity or machine; (c) use the Services in a service bureau, out-sourcing or other arrangement to process or administer data on behalf of any third party; (d) publish, post, upload, or otherwise transmit any unlawful, false, offensive, defamatory, or infringing data or any data that contains any viruses, Trojan horses, worms, time bombs, corrupted files or other computer programming routines that damage, detrimentally interfere with, surreptitiously intercept, or expropriate any systems, data, personal information, or property of another; (e) use or knowingly permit the use of any security testing tools in order to prove, scan, or attempt to penetrate or ascertain the security of Company or the Services without the prior written consent of Company; (f) attempt to gain any unauthorized access to the Services or Company customer data or attempt any unauthorized alteration or modification thereof; (g) use or launch, or knowingly permit the use or launch of, any automated system, including, without limitation, “robots,” “spiders,” or “offline readers,” that access the Services; or (h) use the Services or the information contained therein in violation of any applicable law or regulation.
3. SUSPENSION.
Company may, at its sole discretion, suspend Client’s and/or Authorized Users’ use of the Services (in whole or in part) if Company determines that (a) Client or Authorized Users breaches any terms of this Agreement including the applicable Order Form, (b) Client’s account is thirty (30) days or more overdue for payment after being notified, or (c) Client’s or Authorized Users’ use of the Services risks harm to other customers of Company or the security, availability, or integrity of the Services.
4. CLIENT DATA.
4.1. Client Data. Use of the Services may involve the Company’s receipt, processing, and storage of data, information, or material input by Client, Authorized Users, and Client’s end user customers who use the Services (“End Users”) (collectively, “Client Data”). Client affirms, represents, and warrants that Client owns or has the necessary licenses, rights, consents, and permissions to collect, use, and authorize Company to use all Client Data in the manner contemplated hereunder and to transfer to and process such Client Data. Client further represents and warrants that Company’s use of Client Data does not and will not violate or infringe any applicable law, any third-party rights, or any terms or privacy policies that apply to the Client Data.
4.2. License to Client Data. Client hereby grants the Company the worldwide, non-exclusive, right to use, copy, store, transmit, display, modify and create derivative works of Client Data, as necessary to provide the Services under this Agreement.
4.3. Accuracy of Client Data. Client is solely responsible for the accuracy, content, currency, completeness, and delivery of the Client Data provided by Client, Authorized Users, and Client’s End Users.
4.4. Return of Client Data. Upon termination or expiration of this Agreement, or at Client’s request, Company shall provide access to all Client Data in a commonly used machine-readable format or such other format as agreed by Client and Company. Company shall provide access to the Client Data for no more than thirty (30) days after the termination or expiration of the Agreement. After this thirty (30) day period, Company may delete Client Data in accordance with its standard schedule and procedures.
5. PAYMENT.
5.1. Fees and Expenses. Client’s use of the Services is subject to prompt payment of all fees and other amounts, including without limitation, expenses (“Fees”) as described in each applicable Order Form. Any payments made via check may be subject to a $25 processing fee. Company may adjust Fees at any time with thirty (30) days’ notice. Unless the Order Form provides otherwise, Company will send Client an invoice for all Fees owed on a monthly basis, and all Fees not subject to a good faith dispute are due upon invoice. To the extent that Client disputes any invoice, Client must provide Company notice of such dispute in writing within ten (10) business days of the invoice date, or Client shall waive any claim with respect to such invoice. Late payments are subject to a service charge of 1.5% per month (18% per annum), or the maximum amount allowed by law, whichever is more. All Fees are nonrefundable and non-cancellable, except as expressly provided in this Agreement, and are exclusive of taxes. In the event of nonpayment or any shortfall in Fees paid, Client authorizes Company and its Affiliates (defined below) to increase fees, dues, assessments, and/or debit any of Client’s accounts with Company or Company’s Affiliates, including those accounts associated with a payment processing agreement between Client and Affiliate. As used in this Section, “Affiliate” of a party means any corporation or other entity that such party directly or indirectly controls, is controlled by, or is under common control with.
5.2. Taxes. Client is responsible for any sales, use, goods and services taxes (GST), harmonized sales taxes (HST), value-added, withholding or similar taxes or levies that apply to any Order Form, whether domestic or foreign (“Taxes”), other than Company’s income tax. If Company is legally obligated to pay or collect Taxes for which Client is responsible under this Agreement, the appropriate amount will be computed based on Client’s address listed in the Order Form. Fees listed on or invoiced pursuant to an Order Form are exclusive of Taxes.
6. CLIENT OBLIGATIONS.
6.1. Client Contact. Client will cooperate with Company in all matters relating to the Services and appoint a primary contact who will have the authority to act on behalf of Client for matters pertaining to this Agreement. Client will provide access to Client’s premises, or access to Client Data, reasonably needed for Company to perform the Services. If Client fails to do so, Company’s obligation to provide the Services will be excused until access is provided, and the parties agree on an updated timeline.
6.2. Client Requirements. Client shall be responsible for providing and maintaining all necessary hardware, software, electrical and other physical requirements for Client’s use of the Services, including, without limitation, telecommunications and internet access connections and links, web browsers or other equipment, programs and services required to access and use the Services.
6.3. Accessibility. As it relates to Client’s use of the Services, Client is solely responsible for compliance with all applicable accessibility laws, rules, and regulations, including, but not limited to, Title III of the Americans with Disabilities Act (“ADA”), and (if applicable) New York’s state and city level Human Rights Act and California’s Unruh Civil Rights Act.
6.4. Acceptable Use Policy. Client is solely responsible for the content of any postings, communications, data, or transmissions using the Services, or any other use of the Services by Client or by any person or entity Client permits to access the Services. Client will ensure that any content or data posted by or on behalf of Client, Authorized Users, or End Users is not inappropriate, illegal, obscene, threatening, libelous, discriminatory, hateful, or in violation of any third-party rights. If Company has reasonable grounds to believe that Client is utilizing the Services for any illegal or disruptive purpose, Company may suspend the Services immediately with or without notice to Client.
6.5. Calls and Messaging. If the Services include email, calling, and/or text messaging features which enable Client to text third parties via the Services, Client is solely responsible for ensuring that the email, calling and/or text message feature(s) of the Services are utilized in a manner that complies with all applicable local, state, and federal laws, rules and regulations governing the sending of emails, calls, and/or text messages. This includes, but is not limited to, compliance with applicable email and telemarketing laws such as the CAN-SPAM Act and Telephone Consumer Protection Act (“TCPA”), 47 U.S.C. § 227, the EU ePrivacy Regulation, and comparable state laws.
6.6. Payment Processing. Unless otherwise stated in an applicable Order Form, Client must be enrolled in and processing payments through Company’s integrated payments processing platform within sixty (60) days of the Effective Date of this Agreement. If Client does not process payments through Company’s integrated payment solution within the required timeframe, Company, in its sole discretion, may delay or remove access to the Services, restrict certain Services product features, increase Fees and/or charge a non-integrated payment processing fee.
7. SECURITY AND PRIVACY; DATA PROCESSING.
Company shall use reasonable and appropriate administrative, physical, and technical security programs and procedures designed to protect and secure the Services and Client Data. Client agrees to use reasonable efforts to prevent unauthorized persons from having access to the Services or any equipment providing the Services. Company and Client agree to notify the other party promptly upon becoming aware of any unauthorized access or use of the Services or Client Data by any third party. Client Data may be stored and processed in the United States or any other country in which Company or its service providers maintain facilities.
8. TERM AND TERMINATION.
8.1. Term. This Agreement starts on the Effective Date and continues until expiration or termination of all applicable Order Forms or until terminated as authorized in this Agreement, whichever occurs first (the “Term”). Unless otherwise set forth in the Order Form, the Agreement shall begin on the Effective Date and shall continue for twelve (12) months thereafter (the “Initial Term”). After the Initial Term, the term of the Agreement shall automatically renew for additional, successive twelve (12) month terms unless either party provides written notice of termination to the other party no less than ninety (90) days prior to the end of the then current term.
8.2. Termination. Either party may terminate this Agreement (including all Order Forms) if the other party (a) fails to cure a material breach of this Agreement (including a failure to pay Fees) within thirty (30) days after receipt of written notice of such breach by the other party, (b) ceases operation without a successor, or (c) seeks protection under a bankruptcy, receivership, trust deed, creditors’ arrangement, composition or comparable proceeding.
8.3. Additional Termination Rights. Company may terminate this Agreement at any time in its sole discretion upon thirty (30) days’ notice to Client.
8.4. Early Termination. If Client terminates the Agreement prior to the expiration of the applicable Order Form, or Company terminates for material breach, then Client shall forfeit all pre-paid amounts for Fees, and for those arrangements in which the Fees are not paid in advance, Client shall pay Company an amount equal to the monthly Fee multiplied by the number of months remaining in the Term.
8.5. Effect of Termination. Upon termination or expiration of this Agreement or Order Forms for any reason, Client’s access to the Services will cease, other than limited use of the Services to export Client Data. Client will immediately return any Documentation in its possession to Company.
8.6. Survival. Any provision of this Agreement which contemplates performance or observance subsequent to its termination or expiration, either explicitly or by its nature, shall continue in full force and effect.
9. LIMITED WARRANTY AND DISCLAIMER.
9.1. Limited Warranty. Client and Company warrant that each party has the corporate power and authority to enter into and carry out the terms of the Agreement. Company further warrants to Client that: (a) the Services will perform materially as described in the Documentation; (b) Company will perform any Services in a professional and workmanlike manner; and (c) Company will use industry-standard measures designed to ensure that the Services (excluding Client Data) does not contain viruses, malware or similar harmful code.
9.2. Warranty Remedy. If Company breaches this Section and Client makes a reasonably detailed warranty claim within thirty (30) days of discovering the issue, then Company will use reasonable efforts to correct the non-conformity. These procedures are Client’s exclusive remedy and Company’s entire liability for breach of this Section.
9.3. Warranty Disclaimer. EXCEPT AS STATED AND EXPRESSLY PROVIDED IN THE WARRANTY SECTION ABOVE, THE SERVICES, THE DOCUMENTATION, AND ANY PROFESSIONAL SERVICES DELIVERABLES PROVIDED BY COMPANY UNDER THIS AGREEMENT ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT ALLOWED UNDER APPLICABLE LAW, COMPANY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, LEGAL, OR OTHERWISE.
10. LIMITATION OF LIABILITY.
10.1. UNDER NO CIRCUMSTANCES WILL COMPANY BE LIABLE TO CLIENT OR ANY THIRD PARTY WITH RESPECT TO ITS OBLIGATIONS UNDER THIS AGREEMENT OR OTHERWISE FOR ANY LOST PROFITS, LOSS OF DATA, LOSS OF USE, WORK STOPPAGE, OR CONSEQUENTIAL, EXEMPLARY, SPECIAL, INDIRECT, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED.
10.2. TO THE FULLEST EXTENT ALLOWED UNDER APPLICABLE LAW, COMPANY’S ENTIRE AGGREGATE LIABILITY, AND CLIENT’S SOLE AND EXCLUSIVE REMEDY, FOR ANY CLAIM OR CAUSE OF ACTION ARISING UNDER THIS AGREEMENT SHALL NOT EXCEED THE LESSER OF (1) TEN THOUSAND US DOLLARS ($10,000.00), OR (2) TOTAL FEES PAID OR PAYABLE BY CLIENT TO COMPANY, PURSUANT TO THE APPLICABLE ORDER FORM IN THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
10.3. The waivers and limitations in this Section apply regardless of the form of action, whether in contract, tort (including negligence), strict liability or otherwise. Neither party may bring a claim or action, regardless of form, arising out of the Agreement more than twelve (12) months after the claim or cause of action arose.
11. INDEMNIFICATION.
11.1. Company Indemnification. Company will indemnify, defend, and hold harmless Client and its officers, directors, agents and employees from and against any third-party claims finally awarded to the extent such Claims directly arise from Company’s provision of the Services infringing on a third-party’s intellectual property rights in the United States.
11.2. Client Indemnification. Client will indemnify, defend, and hold harmless Company, its affiliates and their respective officers, directors, agents and employees from and against any and all third-party Claims to the extent such Claims arise from or relate to (1) Client Data or Third Party Content; (2) Client’s breach of the Agreement or Order Form; (3) Client’s gross negligence or willful misconduct; (4) modification to the Services; (5) Client’s violation of applicable law; and/or (6) Client’s infringement of intellectual property rights of a third party.
12. CONFIDENTIALITY.
12.1. Confidential Information. Except as expressly provided herein, the parties agree that the receiving party shall not publish or otherwise disclose and shall not use for any purpose any non-public information about the disclosing party’s business or activities that is proprietary and confidential furnished to it by the disclosing party pursuant to the Agreement.
12.2. Return of Confidential Information. Upon termination of the Agreement for any reason or upon request of the disclosing party at any time, the receiving party will promptly return to the disclosing party the original and all copies of all Confidential Information or, in lieu thereof, certify that all such Confidential Information has been destroyed.
12.3. Confidentiality and Non-Use. As receiving party, each party will (a) hold in confidence and not disclose Confidential Information to third parties except as permitted in this Agreement, and (b) only use Confidential Information to fulfill its obligations and exercise its rights in this Agreement.
13. NON-SOLICITATION.
During the Term of this Agreement and for a period of twelve (12) months thereafter, Client shall not, directly or indirectly, in any manner solicit or induce for employment any person who performed any work under this Agreement on behalf of Company or its affiliates who is in the employment of the Company or its affiliates. Client agrees to pay Company as liquidated damages an amount equal to 50% of the annual salary of an employee solicited and hired.
14. PUBLICITY.
Neither party may publicly announce this Agreement except with the other party’s prior written consent or as required by law. However, Company may include Client and its trademarks in its customer lists and promotional materials but will cease use at Client’s written request.
15. EQUIPMENT.
Client shall purchase the necessary equipment in order to operate the Services (“Equipment”) as set forth in the Order Form. Title to such Equipment shall not pass to Client until all amounts for the purchase of such Equipment have been paid by Client to Company.
16. AI POWERED FEATURES AND SERVICES.
The Services may incorporate artificial intelligence (“AI”) technologies. By using the Services, Client acknowledges and agrees that Client and Client’s end users may interact with AI-powered systems and that certain content received may be generated by AI rather than human operators.
AI Data Usage Rights; Training and Model Improvement. Client hereby grants Company a non‑exclusive, worldwide, transferable, sublicensable, royalty‑free, perpetual and irrevocable license to use Client Data for (a) training, improving, and enhancing AI models, algorithms, and systems; (b) developing new features; and (c) conducting research.
AI Content Limitations and Disclaimers. AI-generated content (“AI Output”) are provided “as is” and may contain inaccuracies. Company makes no representations regarding the accuracy or suitability of AI Output. Client shall implement appropriate human review and validation prior to relying on AI Outputs.
17. VAT REGISTRATION REQUIREMENTS.
17.1. Mauritius-Based Clients. If Client is resident in Mauritius, Client warrants that it maintains a valid VAT registration with the Mauritius Revenue Authority.
17.2. South Africa-Based Clients. If Client is resident in South Africa, Client warrants that it maintains a valid VAT registration with the South African Revenue Service.
18. GENERAL PROVISIONS.
18.1. Relationship of the Parties. The parties are independent contractors, not agents, partners, or joint venturers.
18.2. Assignment. Company and Client may not assign this Agreement without the prior written consent of the other party, except in connection with a merger or acquisition.
18.3. Entire Agreement. This Agreement is the parties’ entire agreement regarding its subject matter and supersedes any prior agreements.
18.4. Updates to Agreement and Services. Company reserves the right to revise and update the terms of this Agreement at any time. All revisions are effective immediately when posted to the Site.
18.5. Notices. Notices to Client must be in writing and will be deemed received immediately upon delivery or on the third business day after being sent by U.S. mail. Notices to Company must be delivered to: Legal Department – Cultivate, 540 Devall Drive, Suite 301, Auburn AL 36832, Attn: General Counsel.
18.7. Governing Law and Jury Trial Waiver. The Agreement shall be governed by the laws of (i) Alabama (USA), (ii) Ontario (Canada), or (iii) France, based on the Client’s domicile. THE PARTIES HEREBY IRREVOCABLY WAIVE ANY AND ALL RIGHTS TO A TRIAL BY JURY IN ANY ACTION ARISING OUT OF THIS AGREEMENT.
18.9. Force Majeure. Neither party is liable for any delay or failure to perform obligations (except payment) due to events beyond their reasonable control, such as strikes, war, or natural disasters.
19. CLASS ACTION WAIVER.
19.1. THIS SECTION CONTAINS A BINDING CLASS ACTION WAIVER. Client may only bring claims related to this Agreement on its own behalf and not on a class or collective basis. YOU AGREE THAT YOU VOLUNTARILY, KNOWINGLY, AND INTELLIGENTLY WAIVE ANY RIGHT YOU MAY HAVE TO BRING OR PARTICIPATE IN ANY CLASS ACTION. To opt out, you must notify us in writing within thirty (30) days at: legal@fullsteam.com.
20. Language.
The parties hereto acknowledge that they have expressly requested that this Agreement and all related documents be drawn up in English. Les parties reconnaissent qu’elles ont expressément exigé que le présent Contrat et tous les documents et avis qui s’y rattachent soient rédigés en anglais et s’en déclarent satisfaites.